New telephone system and number for The Lister Practice – improving your service from Friday 26th April 2019
Your feedback is very important to us, and is helping to improve and shape the care that we deliver at The Lister Practice.
We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.
We have been working hard with NEL CSU who provide the current telephone system, and in January 2019 we took the firm decision to change telephony provider, as we do not consider the NEL CSU system to be fit-for-purpose having explored all possible options for its improvement.
From Friday 26th April 2019, the new number for The Lister Practice will be 0203 474 5570. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.
The current number (020 3049 8430) cannot be transferred to us, and will instead play a permanent message stating:
“Please note, the number for The Lister Practice has now changed. The new number is 0203 474 5570, that’s 0203 474 5570. Please store this new number. Your call will not be diverted.”
If you have any queries or concerns and would like to write to us, please email us on firstname.lastname@example.org, thank you.