Archives

Speak to the Practice Manager at our Open Surgery

Dear Patient,

We would like to give you the opportunity to discuss any issues or concerns you may have, regarding either administrative processes or concerns surrounding your care, with our practice managers.

Open surgeries will be occurring across all of our Southwark sites every Tuesday from 10.00am – 11.00am. More info can be found below, including when each practice manager is on annual leave and therefore unable to attend the open surgery:

  • Silverlock Medical Centre (Manager: Elliott Hyde)
  • Hambleden Clinic (Manager: David Cole)
  • Queens Road Surgery (Manager: Danielle Bagley)
  • Falmouth Road Practice (Manager: Samantha Timlin)
  • The Lister Practice (Manager: Keighly O’ Connor)

Your feedback is important to us and we look forward to hearing from you.

Kind Regards,

Southwark Group Practices

Lister Patient Participation Meeting – Friday 18 January 2019

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All patients are invited to attend our next Patient Participation Group meeting at The Lister Practice.

Join us at the practice on Friday 18 January 2019 from 1.00pm – 2.00pm. Refreshments will be provided and there are a number of items on our agenda to be discussed.

Go to our PPG Page to learn more about our PPG, register as a member if you haven’t already and view past reports and meeting minutes.

Silverlock Medical Centre Smear Awareness Event- Thursday 24 January 2019

Join us at Silverlock Medical Centre on Thursday 24 January 2019 for our Smear Awareness event between 5.00pm and 8.00pm. All patients are welcome to attend. See poster below.

Visitors will have the opportunity to meet members of Jo’s Trust, a UK charity dedicated to women, their families and friends affected by cervical cancer and cervical abnormalities. There will also be FREE refreshments and the chance for patients to have their smear test.

Find out more about cervical cancer >>>

 

The Lister Practice: Telephone Lines Down – 5 December 2018

*Update: Wednesday 5 December 2018 3.00pm*

This issue is now resolved. Thank you for your patience.

*Update: Wednesday 5 December 2018 1.00pm*

Dear Patients,

We are currently experiencing disruption to our telephone lines due to a transfer issue. Engineers are working to resolve the issue as soon as possible and we will update here once normal telephone service resumes.

We appreciate your patience and invite you to contact us via email if you have any concerns on souccg.listerpractice@nhs.net, and you can also use our online services to book appointments, view your test results and to order repeat medication: https://www.southwarkgp.co.uk/online-services/

Thank you once again for your understanding.
Danielle Caswell
The Lister Practice

20/11/2018

Silverlock Carers Coffee Afternoon: Thursday 13 December 2018

Join us for our Carers Coffee Afternoon taking place at Silverlock Medical Centre on Thursday 13 December 2018 3.00pm-4.30pm. See poster below.

This is for you if you are:

  • A Carer
  • Unsure if you are a Carer and need advice
  • You want to support Carers

Who are Carers?

Find out more about who Carers are and what we do for them 

Join Us

Come along to meet other carers in the area, and get access to support and information on services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from Age UK Lewisham & Southwark, who provide a wide range of services to support older people’s independence and wellbeing.

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GP Patient Survey 2018 Results

Dear Patients,

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.

In the following documents, we have shared our results for January 2018 together with our action plans for each of our Southwark practices.

Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Silverlock Medical Centre

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 8.00pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.00pm


Hambleden Clinic

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

Queens Road Surgery

Monday 24 December 2018 8.00am – 7.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 8.00pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 7.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

Falmouth Road Group Practice

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

The Lister Practice

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 8.00pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.00pm

The Lister: phone system improvement works

Dear Patients

We recently began new management of The Lister Practice.

One of the areas we have committed to improving is the telephone service which has historically been a significant issue at The Lister.

We are working closely with Southwark CCG and South East London Commissioning Support Unit (CSU) to try and achieve an improved service for our patients, and we are sorry for any inconvenience you may be experiencing whilst this work is ongoing.

We appreciate your patience and invite you to contact us via email if you have any concerns on souccg.listerpractice@nhs.net, and you can also use our online services to book appointments, view your test results and to order repeat medication: https://www.southwarkgp.co.uk/online-services/

Thank you once again for your understanding.
Danielle Caswell
The Lister Practice

Queens Road Carers Coffee Afternoon: Thursday 15 November 2018

Join us for our Carers Coffee Mornings taking place at Queens Road Surgery on Thursday 15 November 2018 1.00pm-3.00pm. See poster below.

This is for you if you are:

  • A Carer
  • Unsure if you are a Carer and need advice
  • You want to support Carers

Who are Carers?

Find out more about who Carers are and what we do for them 

Join Us

Come along to meet other carers in the area, and get access to support and information on services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from:

queens-road-carers-nov-2018-poster