Southwark Group Practices will be closed on 25/05/2020 due to Bank Holiday.

Dear Patients,

As you may be aware, Coronavirus Assessment Centres are being created across the country to allow patients with suspected Coronavirus to be examined and treated as safely as possible.

Southwark CCG have nominated Lister Health Centre, the building in which The Lister Practice is located, as one of the locations for a Coronavirus Assessment Centre to be established.

Therefore, The Lister Practice team will be based at Queens Road Surgery from the 2nd April 2020 until further notice to enable the Lister premises to become a coronavirus assessment centre which will serve the population of South Southwark.

Our telephone number remains the same, our new temporary address is:

The Lister Practice at Queens Road Surgery
136 Meeting House Lane
Peckham
SE15 2UA

The fastest and easiest way to contact us:

We strongly recommend that you sign up to our surgery app, Dr iQ, for online consultations and medication requests as this is the fastest way to access our services. There is no need to call the practice. Download and start using Dr. iQ today: https://www.dr-iq.com/download-app

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

What’s the risk of coronavirus in the UK?

The UK Chief Medical Officers have raised the risk to the public from low to moderate.

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

What’s the risk of coronavirus for travellers?

There are some countries and areas where there’s a higher chance of coming into contact with someone with coronavirus.

See the NHS.uk coronavirus advice for travellers.

Symptoms of coronavirus

The symptoms of coronavirus are:

• a cough
• a high temperature
• shortness of breath

But these symptoms do not necessarily mean you have the illness.

The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Check if you need medical help

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

• you think you might have coronavirus
• in the last 14 days you’ve been to a country or area with a high risk of coronavirus – see the NHS.uk coronavirus advice for travellers
• you’ve been in close contact with someone with coronavirus

• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues in the bin straight away and wash your hands afterwards

Treatment for coronavirus

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You’ll need to stay in isolation away from other people until you’ve recovered.

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

Silverlock Medical Centre

Queens Road Surgery

Falmouth Road Surgery

The Lister Practice

We have teamed up with the Carers UK to celebrate Carers Rights Day on Thursday 21 November 2019. This is a national day that helps to ensure unpaid carers are aware of their rights and where they can get help and support.  See poster and event details below.

Event Details

On Thursday 21 November 2019, Carers UK will have an information stall at Falmouth Road Surgery from 10.00am to 12.30pm and from 1.30pm to 4.00pm.

At the information stall, you will be able to find out how Carers UK can provide help and support to you – or a family member, friend or neighbour who may be a carer.

All patients, friends and family are welcome to attend the event.

We want to know if you are a carer

Please let us know if you are a carer. Carers are people who provide unpaid support to a partner, relative or friend to live independently. Without this help, their health or wellbeing would deteriorate.

If you are a carer, the practice will be able to offer you additional support to meet your own health needs.

Find out more about information about carers >>

About Carers UK

Carers UK is a national charity. Carers UK runs a network of local branches and contacts to support carers. Their goal is to give you expert information and advice that is tailored to your situation, to champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.

Find out more about Carers UK >>

FREE Event for Youth Mental Wellbeing on Weds 22 May 2019 – 6pm-8pm

Do you know a young person who would benefit from advice on mental health and local support services?

Perhaps a family member, a friend, or even yourself?

On Wednesday 22nd May 2019 from 6pm to 8pm, we are hosting a drop in event at Queens Road Surgery for all local young people, where we can help with any support and advice needed. Free refreshments will be provided.

Feel free to drop, see the poster below.

New telephone system and number for The Lister Practice – improving your service from Friday 26th April 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at The Lister Practice.

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with NEL CSU who provide the current telephone system, and in January 2019 we took the firm decision to change telephony provider, as we do not consider the NEL CSU system to be fit-for-purpose having explored all possible options for its improvement.

From Friday 26th April 2019, the new number for The Lister Practice will be 0203 474 5570. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3049 8430) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for The Lister Practice has now changed. The new number is 0203 474 5570, that’s 0203 474 5570. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on souccg.listerpractice@nhs.net, thank you.

IT’S TIME TO TALK ABOUT IT!

Join us for our Prostate Cancer Awareness Evening with Prostate Cancer UK on Wednesday 10th April 2019 from 6.30pm to 8.00pm at Queens Road Surgery. No registration required, simply drop-in, all local residents welcome.

FREE refreshments will be provided and a chance to speak with representatives from Prostate Cancer UK and the Queens Road Surgery team.

This is an important topic. In the UK, 1 in 8 men overall and 1 in 4 Black men will get prostate cancer at some point in their lives.

Dear patients, 

Please note that our telephone system is currently going through some technical issues and you might not be able to get through to a member of staff. This is currently being investigated by Premier Choices and we are working to resolve these issues and implement a new telephone system as soon as possible.

If you are unable to contact us by telephone, you can email falmouthroad@nhs.net and we will reply as quickly as we can. 

Apologies for any convenience. 

Join us at our Carers afternoon on Thursday 28 March 2019 from 14.00pm to 16.00pm taking place at Silverlock Medical Center. See the poster below.

We will be having a Tea & Cake Event with the activity being “Design your own cake” you can enjoy for FREE  and also meet representatives from:

• Carers UK
• Age UK
• Southwark Carers

This is for you if you are:

• A Carer
• Unsure if you are a Carer and need advice
• You want to support Carers

Who are Carers?

Find out more about who Carers are and what we do for them >>

Join Us

Come along to get access to support, information and enhanced services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from:

• Southwark Carers
• Southwark Wellbeing Hub