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The Lister Practice Systems Merger

Dear Patients

 We are working hard to improve your service at The Lister Practice.

As part of our work, we are merging the IT systems across the two former practices; Dr Hossain and Hurley Lister.

 What this means for all patients

  • There may be some delays to usual service on Friday 12 October and Monday 15 October, due to the major IT merger work taking place from Friday 12 October to Monday 15 October.

 What this means for patients registered with Dr Hossain

  • Our team will have no access to your medical records from 1pm on Friday 12 October until Monday 15 October. We will not be able to answer your queries until Monday 15 October when the IT merger work has been completed.
  • If you currently have access to online services (e.g. you are able to book an appointment online) you will be required to re-register due to the systems merger. We will write to you about this also.

We now manage The Lister Practice

Southwark Clinical Commissioning Group (CCG) wrote to patients on 24 January 2018 to advise that the two GP contracts ran by The Hurley Group at the Lister Primary Care Centre were due to end on 30 September 2018. They advised that going forward a new single contract would be put in place for both of these practices and that the CCG would choose the provider by running a formal selection process.

We are pleased to inform that from 1 October 2018, AT Medics, led by Dr Abbasi, will be responsible for the care of patients registered with The Hurley at the Lister and the Caretaking Practice formally ran by Dr Hossain. Details of an upcoming patient meeting with our team can be found below.

The contract will last for 5 years and we will have the option to extend for another 5 years if patients and the CCG are happy with the service being provided. The new single practice will be called “The Lister Practice”. The phone number for The Lister Practice from 1 October 2018 will be 020 3049 8430.

AT Medics have worked in some of the most deprived areas in London, successfully increasing patient access to care and the service provision. We have also worked in difficult, poorly performing practices and have rapidly improved performance and efficiency, as well as developing and retaining a steady team. AT Medics will be focused on responding to and understanding the specific needs of patients at The Lister Practice whilst working to improve cooperation with local community organisations and engage better with patients on enhanced health promotion.

What does this mean for you as a patient?

If you are happy with these arrangements, you do not need to do anything. There will be no changes to your registration, but please note the single telephone number for the practice from 1 October 2018 will be 020 3049 8430.

Your medical records will remain at the practice and you will be able to receive services as usual from the surgery. If at any time you wish to change your GP practice, you can find information about other local practices on the NHS website.

If you require further information regarding other services available in your local area, please contact Healthwatch Southwark by visiting their website or calling the team on 020 7358 7005.

Join us at our patient meeting – 8 October 2018 @ 6pm

On 8 October 2018 at 6pm we will be holding a meeting at the practice for patients to meet some of the new team. You will also have the opportunity to ask questions and learn more about the services that will be offered and how you can become involved in shaping future services provided from your surgery. More information about this event will be displayed within the practice. Please contact your surgery if you have any questions about the upcoming patient meeting or anything else included in this news article.

AT Medics continues to provide services at Falmouth Road Practice

In January 2017, AT Medics were commissioned to provide services at Falmouth Road Practice under caretaking arrangements when the practice was placed in special measures by the CQC.

Over the past 18 months, Falmouth Road Practice has been transformed. It is now rated ‘Good’ by the CQC in all domains. We have also recruited a stable clinical team of GPs, Advanced Nurse Practitioners and Prescribing Pharmacists, as well as improving clinical outcomes for all patients, particularly those who are diabetic and have hypertension.

You were advised by Southwark Clinical Commissioning Group (CCG) in January 2018 that our caretaking arrangements were due to come to an end at Falmouth Road Practice on 30 September 2018.

We are pleased to confirm that, from 1 October 2018, AT Medics will continue to provide GP services to the patients registered with Falmouth Road Practice. Details of an upcoming patient meeting can be found below.

What does this mean for you as a patient?

If you are happy with these arrangements, you do not need to do anything. There will be no changes to your registration and all contact details for the practice will remain the same. Your medical records will remain at the practice and you will be able to receive services as usual from the surgery.

Join us at our patient meeting – 18 October 2018 @ 6pm

On 18 October 2018 at 6pm, the practice will be holding a meeting at Falmouth Road Practice for patients to meet the team. You will have the opportunity to ask questions and learn more about the services that will be offered and how you can become involved in shaping future services provided from your surgery. More information about this event will be displayed within the practice. Please contact the practice if you have any questions about the upcoming patient meeting or anything else included in this news article.

Silverlock Medical Centre: Changes to opening times

Dear Patients,

In order to meet the needs of patients and to make their service more accessible, Silverlock  have adjusted their opening times, meaning the practice is now open late for three nights a week. This is effective from 16 August 2018. Please make a note of the new times below.

Monday 8.00am – 6.30pm
Tuesday 8.00am – 8.00pm
Wednesday 8.00am – 8.00pm
Thursday 8.00am – 8.00pm
Friday 8.00am – 6.30pm
Saturday CLOSED
Sunday CLOSED

Ambulatory Blood Pressure Monitoring

Ambulatory Blood Pressure Monitoring (ABPM) is when your blood pressure is measured as you move around, living your normal daily life. It is measured for up to 24 hours. A small digital blood pressure monitor is attached to a belt around your waist and connected to a cuff around your upper arm. It is small enough not to affect your normal daily life and you can even sleep with it on.

How is it performed?

This type of blood pressure measurement is similar to your usual blood pressure measurement: an electronic monitor takes your blood pressure by inflating a cuff around your upper arm and then slowly releasing the pressure. The monitor will be started by the Health Care Assistant. It will be placed inside a protective cover and it is important that it remains in this for the duration of the monitoring. The machine then takes blood pressure readings at regular intervals throughout the day.

Normally this is around every 30 minutes during the daytime and 60 minutes at night. Many people put the machine under the pillow or on the bed while they sleep.

At the end of the monitoring period you will need to come back in to the surgery to have the machine and cuff removed. The machine will have stored all your readings and these will then be analysed.

What do I need to do?

To allow the machine to work properly, it is important to make sure that the tube to the machine is not twisted or bent. Also, just before the machine is about to take a reading, it will alert you. When this happens you should:

  • Sit down, if possible
  • Keep the cuff at the same level as your heart
  • Keep your arm still
  • Do not talk or cross your legs during the recording.

It is recommended that you do not drive for the duration of your monitoring.

Do I need to do anything different because I’m being tested?

No. Because the test is being carried out to find out what your normal daily blood pressure is, it is important to carry on with your normal routine and do all the things you would normally do. However, you should avoid vigorous exercise.

What clothes should I wear for the appointment?

You should wear loose clothing, preferably a short sleeved top. The monitor will be fitted underneath your top. You should also wear a belt to which the monitor can be attached.

Do I have to sleep with the monitor on?

Yes,  it is important that you keep the monitor on during the night. This will help us understand what your blood pressure is doing whilst you are sleeping.

May I take a bath/shower whilst undergoing monitoring?

No, because any removing of the machine could disrupt the results. For this reason we suggest showering before the appointment and after returning the equipment.

May I exercise with the monitor on?

We advise patients to avoid going to the gym/ exercising whilst the monitor is attached. A gentle or brisk walk is fine.

Where can I find out more?

Find out more about the 24 hour blood test >>

Source: British Hypertension Society

Silverlock celebrates the NHS turning 70: after-event report

Silverlock Medical Center hosted a successful Tea Party for all members of the public on Thursday 19 July 2018.

The event was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff.

Attendees had the opportunity to meet with old and existing staff members of the practice. The event was to celebrate the NHS turning 70 years old, and gave attendees the opportunity to have their shingles vaccinations. Patients also had access to refreshments.

The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare. The local services that attended were:

  • Southwark Carers, a charity set up to provide support and services to all people who care for others, including guidance and coping strategies, explaining carers rights, and activity groups and outings.
  • Link Age Southwark, a vibrant local charity providing volunteer support to over 600 isolated, older people in Southwark. Some of the services they provide are one-to-one befriending visits, activity groups, and practical support.
  • Members of Southwark CCG.
  • Time and Talent, a charity with the aim of designing creating a happy healthy connected community, by working with groups such as isolated elderly people and disabled groups.
  • Age UK, a charity that tries to aid older members of the public, in a variety of ways, including health and care advice, campaigning and research, and befriending schemes.

Silverlock phone lines down – Friday 13 July 2018

*UPDATE: 13 July 2018 at 3.00pm*

The lines are now back up and running. Thank you for your patience.

*UPDATE: 13 July 2018 at 12.00pm*

Dear Patients,

We are currently experiencing disruption to our telephone lines due to a transfer issue.

Engineers are working to resolve the issue as soon as possible and we will update here once normal telephone service resumes.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on souccg.silverlockclinic@nhs.net
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.

Thank you for your understanding and patience.

Silverlock Team

Silverlock Medical Centre celebrates the NHS turning 70: Thursday 19 July 2018

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The NHS has turned 70!

All patients are invited to join us in celebrating this milestone on Thursday 19 July 2018 from 11.00am.

You will be able to enjoy our FREE tea party, one of a number of similar events taking place all over the UK to mark 70 years since the NHS began. There will also be an opportunity to meet with members of our practice team as well as local health and social services, and eligible patients will be able to receive their shingles vaccination.

Find out more about 70 years of the NHS, watch these insightful presentations:

Silverlock: We have moved!

We are pleased to inform you that we have now relocated to our new premises for Silverlock Medical Centre, just 4 minutes drive from our current site, with significantly improved facilities, more clinical rooms and improved patience access.

The new address is: 2 Verney Way SE16 3HA

What does this mean for me?

New patients, including patients of Avicenna Health Centre can now register at Silverlock Medical Centre in one of the following ways:

  • Ask our reception team at our new site
  • Online using our Patient Registration form >>>
  • Call 020 7237 4091.You do not need to do anything except make a note of the new address – you will remain a registered patient and our telephone number will remain the same.

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