Archives

The Lister Practice: Telephone Lines Down – 5 December 2018

*Update: Wednesday 5 December 2018 1.00pm*

Dear Patients,

We are currently experiencing disruption to our telephone lines due to a transfer issue. Engineers are working to resolve the issue as soon as possible and we will update here once normal telephone service resumes.

We appreciate your patience and invite you to contact us via email if you have any concerns on souccg.listerpractice@nhs.net, and you can also use our online services to book appointments, view your test results and to order repeat medication: https://www.southwarkgp.co.uk/online-services/

Thank you once again for your understanding.
Danielle Caswell
The Lister Practice

20/11/2018

Silverlock Carers Coffee Afternoon: Thursday 13 December 2018

Join us for our Carers Coffee Afternoon taking place at Silverlock Medical Centre on Thursday 13 December 2018 3.00pm-4.30pm. See poster below.

This is for you if you are:

  • A Carer
  • Unsure if you are a Carer and need advice
  • You want to support Carers

Who are Carers?

Find out more about who Carers are and what we do for them 

Join Us

Come along to meet other carers in the area, and get access to support and information on services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from Age UK Lewisham & Southwark, who provide a wide range of services to support older people’s independence and wellbeing.

181204-silverlock-carers-event-poster

GP Patient Survey 2018 Results

Dear Patients,

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.

In the following documents, we have shared our results for January 2018 together with our action plans for each of our Southwark practices.

Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Silverlock Medical Centre

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 8.00pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.00pm


Hambleden Clinic

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

Queens Road Surgery

Monday 24 December 2018 8.00am – 7.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 8.00pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 7.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

Falmouth Road Group Practice

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

The Lister Practice

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 8.00pm
Saturday 29 December 2018 CLOSED
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.00pm

The Lister: phone system improvement works

Dear Patients

We recently began new management of The Lister Practice.

One of the areas we have committed to improving is the telephone service which has historically been a significant issue at The Lister.

We are working closely with Southwark CCG and South East London Commissioning Support Unit (CSU) to try and achieve an improved service for our patients, and we are sorry for any inconvenience you may be experiencing whilst this work is ongoing.

We appreciate your patience and invite you to contact us via email if you have any concerns on souccg.listerpractice@nhs.net, and you can also use our online services to book appointments, view your test results and to order repeat medication: https://www.southwarkgp.co.uk/online-services/

Thank you once again for your understanding.
Danielle Caswell
The Lister Practice

Queens Road Carers Coffee Afternoon: Thursday 15 November 2018

Join us for our Carers Coffee Mornings taking place at Queens Road Surgery on Thursday 15 November 2018 1.00pm-3.00pm. See poster below.

This is for you if you are:

  • A Carer
  • Unsure if you are a Carer and need advice
  • You want to support Carers

Who are Carers?

Find out more about who Carers are and what we do for them 

Join Us

Come along to meet other carers in the area, and get access to support and information on services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from:

queens-road-carers-nov-2018-poster

The Lister Practice Systems Merger

Dear Patients

 We are working hard to improve your service at The Lister Practice.

As part of our work, we are merging the IT systems across the two former practices; Dr Hossain and Hurley Lister.

 What this means for all patients

  • There may be some delays to usual service on Friday 12 October and Monday 15 October, due to the major IT merger work taking place from Friday 12 October to Monday 15 October.

 What this means for patients registered with Dr Hossain

  • Our team will have no access to your medical records from 1pm on Friday 12 October until Monday 15 October. We will not be able to answer your queries until Monday 15 October when the IT merger work has been completed.
  • If you currently have access to online services (e.g. you are able to book an appointment online) you will be required to re-register due to the systems merger. We will write to you about this also.

We now manage The Lister Practice

Southwark Clinical Commissioning Group (CCG) wrote to patients on 24 January 2018 to advise that the two GP contracts ran by The Hurley Group at the Lister Primary Care Centre were due to end on 30 September 2018. They advised that going forward a new single contract would be put in place for both of these practices and that the CCG would choose the provider by running a formal selection process.

We are pleased to inform that from 1 October 2018, AT Medics, led by Dr Abbasi, will be responsible for the care of patients registered with The Hurley at the Lister and the Caretaking Practice formally ran by Dr Hossain. Details of an upcoming patient meeting with our team can be found below.

The contract will last for 5 years and we will have the option to extend for another 5 years if patients and the CCG are happy with the service being provided. The new single practice will be called “The Lister Practice”. The phone number for The Lister Practice from 1 October 2018 will be 020 3049 8430.

AT Medics have worked in some of the most deprived areas in London, successfully increasing patient access to care and the service provision. We have also worked in difficult, poorly performing practices and have rapidly improved performance and efficiency, as well as developing and retaining a steady team. AT Medics will be focused on responding to and understanding the specific needs of patients at The Lister Practice whilst working to improve cooperation with local community organisations and engage better with patients on enhanced health promotion.

What does this mean for you as a patient?

If you are happy with these arrangements, you do not need to do anything. There will be no changes to your registration, but please note the single telephone number for the practice from 1 October 2018 will be 020 3049 8430.

Your medical records will remain at the practice and you will be able to receive services as usual from the surgery. If at any time you wish to change your GP practice, you can find information about other local practices on the NHS website.

If you require further information regarding other services available in your local area, please contact Healthwatch Southwark by visiting their website or calling the team on 020 7358 7005.

Join us at our patient meeting – 8 October 2018 @ 6pm

On 8 October 2018 at 6pm we will be holding a meeting at the practice for patients to meet some of the new team. You will also have the opportunity to ask questions and learn more about the services that will be offered and how you can become involved in shaping future services provided from your surgery. More information about this event will be displayed within the practice. Please contact your surgery if you have any questions about the upcoming patient meeting or anything else included in this news article.

AT Medics continues to provide services at Falmouth Road Practice

In January 2017, AT Medics were commissioned to provide services at Falmouth Road Practice under caretaking arrangements when the practice was placed in special measures by the CQC.

Over the past 18 months, Falmouth Road Practice has been transformed. It is now rated ‘Good’ by the CQC in all domains. We have also recruited a stable clinical team of GPs, Advanced Nurse Practitioners and Prescribing Pharmacists, as well as improving clinical outcomes for all patients, particularly those who are diabetic and have hypertension.

You were advised by Southwark Clinical Commissioning Group (CCG) in January 2018 that our caretaking arrangements were due to come to an end at Falmouth Road Practice on 30 September 2018.

We are pleased to confirm that, from 1 October 2018, AT Medics will continue to provide GP services to the patients registered with Falmouth Road Practice. Details of an upcoming patient meeting can be found below.

What does this mean for you as a patient?

If you are happy with these arrangements, you do not need to do anything. There will be no changes to your registration and all contact details for the practice will remain the same. Your medical records will remain at the practice and you will be able to receive services as usual from the surgery.

Join us at our patient meeting – 18 October 2018 @ 6pm

On 18 October 2018 at 6pm, the practice will be holding a meeting at Falmouth Road Practice for patients to meet the team. You will have the opportunity to ask questions and learn more about the services that will be offered and how you can become involved in shaping future services provided from your surgery. More information about this event will be displayed within the practice. Please contact the practice if you have any questions about the upcoming patient meeting or anything else included in this news article.

Silverlock Medical Centre: Changes to opening times

Dear Patients,

In order to meet the needs of patients and to make their service more accessible, Silverlock  have adjusted their opening times, meaning the practice is now open late for three nights a week. This is effective from 16 August 2018. Please make a note of the new times below.

Monday 8.00am – 6.30pm
Tuesday 8.00am – 8.00pm
Wednesday 8.00am – 8.00pm
Thursday 8.00am – 8.00pm
Friday 8.00am – 6.30pm
Saturday CLOSED
Sunday CLOSED