Falmouth Road: Improvements to telephone from 18 April

Dear Patients,

We are committed to improving accessibility, and we know that we can achieve this by making some important changes to our telephone system.

Further to patient feedback, we have planned improvement works to our telephone system, and we will be replacing the outdated system which has been causing issues to patients getting through and being cut off whilst speaking with a staff member. We will also be adding more lines which will allow a greater number of patients to get through to us at busy times.

There will be no change to our telephone number, so there is nothing you need to do.

This improvement work has been scheduled for Tuesday 18 April 2017 and we expect there to be some downtime between 11am and 2pm on this date. However we will have a backup telephone diversion which will provide a reduced service during the downtime, on the same telephone number.

If you have any concerns or queries, you can email me on falmouthroad@nhs.net. Thank you for your patience and cooperation whilst we work to improve your service.

Best wishes, Patricia Idusogie.
Practice Manager

18/03/2017