What to do in a Mental Health crisis

If you feel unsafe and need immediate help

  • Go to your local A&E Department, where the psychiatric liaison team can help you (24 hours a day, 365 days of the year)
  • St Thomas’ Hospital A&E: Westminster Bridge Road, London, SE1 7EH | 020 7188 7188
  • King’s College Hospital A&E: Denmark Hill, London, SE5 9RS | 020 3299 9000

If you’re with a community mental health team (CMHT)

  • During the day contact your community mental health team (CMHT) first, and ask for your care coordinator or duty worker.

If you need less urgent help

  • During opening hours, contact your GP
  • Out of Hours GP service (SELDOC)
  • Call the SLaM 24 hour advice and support line: 0800 731 2864
  • Call NHS 111 – 24 hour confidential helpline giving health advice: 111

Crisis: in distress – who to call and where to go

  • Samaritans: Samaritans have heard many people’s stories and you can discuss anything with them in complete confidence. You don’t have to be suicidal to call for help. 24 hours a day, 365 days a year: 08457 909090
  • Mind information line: 0300 123 3393
  • SANEline: Confidential emotional support, practical help and information for people with mental health problems: 0845 767 8000
  • Out of Hours Social Services: 020 525 5000 (ask for Duty Social Work Team)
  • SLaM: 020 3228 6000 | slam.nhs.uk
  • Pharmacies: find details of local pharmacies near you: http://www.nhs.uk/Pages/HomePage.aspx

Other helpful organisations

Patient Advice and Liaison Service (PALS)

PALS is here to listen and support you in whatever way they can to ensure your experience at SLaM is a positive one. If you are not happy about something at SLaM then PALS will try to help you. If you decide you want to make a formal complaint, PALS can advise you how to do this.

24hr information line: 0800 731 2864 | www.slam.nhs.uk/pals | pals@slam.nhs.uk


For the quickest way to plan your journey to a SLaM service try TfL’s journey planner. TfL 24hr travel information: 020 72222 1234 | www.tfl.gov.uk/journeyplanner