Silverlock phone lines down – Friday 13 July 2018

*UPDATE: 13 July 2018 at 3.00pm*

The lines are now back up and running. Thank you for your patience.

*UPDATE: 13 July 2018 at 12.00pm*

Dear Patients,

We are currently experiencing disruption to our telephone lines due to a transfer issue.

Engineers are working to resolve the issue as soon as possible and we will update here once normal telephone service resumes.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.

Thank you for your understanding and patience.

Silverlock Team