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Download Dr. iQ - our practice mobile app

Dr. iQ logo

Access Dr. iQ our practice mobile app

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Dr. iQ logo

Dr. iQ is our practice mobile app. For the fastest, most convenient way to access our GP services,
download the app NOW:

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Increase cases of measles

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Measles can spread to other people easily.

Patients who have an appointment to come into the practice should not attend if they have:

  • a fever and a rash; with
  • cold symptoms;
  • or a cough;
  • or red, sore eyes (conjunctivitis)

Please contact the surgery and one of our clinicians will call you back.

For more information on measles, please visit the NHS website.

Appointments

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Appointments

The fastest way to access the practice is via our Dr. iQ app.

Appointments

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Changes to Appointment Booking

Appointment Booking

We offer a range of ways for you to safely get the help and support you need.

Our trained reception staff can arrange telephone, face-to-face and online consultations with GPs and other health professionals in our team.

Patients who request an appointment will be assessed by telephone or online, and a clinician will determine how best to meet your care needs. You will be offered a face-to-face appointment if it is essential for you to be seen, or a video appointment if appropriate.

The fastest way to access our services is generally via our Dr. iQ app. If you do not need to come into the surgery, you will be given appropriate self-care advice, treatment or information on what to do if you become more unwell.

Fast access via Dr. iQ

Fast access via Dr. iQ

We encourage all patients who need an appointment to download our Dr. iQ app and simply submit an online consultation. This is the fastest way to access the practice.

Our clinicians will do everything they can to manage the request promptly, usually within the same day. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.

Telephone appointments

Telephone appointments

Should a telephone appointment be required, you will be called either immediately, later on the same day or by the next day at the latest depending on the nature of the problem.

Face-to-face appointments

Face-to-face appointments

Should a face-to-face appointment be required, our dedicated admin team will call you to arrange a time and day that is convenient for you. This will usually be the same or next day. Where possible and requested, this will be with the clinician of your choice.

contact icon If you cannot access Dr. iQ

If you cannot access Dr. iQ

If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.

alert when we are closed

When we are closed

111 is the free, easy to remember number to call when you need help or advice urgently when it’s not a life-threatening situation, if we are closed and you cannot contact us.
If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.
Find out more about out of hours services and our opening hours and holidays.

COVID-19 and children

COVID-19 and children

If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our Contact Us page for our contact details.

At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message.

However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children.

If you are not sure if your child is unwell and whether they need to be seen, click here call 111 or contact your GP. For information about crying babies, click here. If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.

The Royal College of Paediatrics and Child Health have produced a very helpful infographic on accessing the right care for your unwell child.

Please click here to view this.

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Home visits

Please help us to help you and our other patients. Our doctors are able to see several patients in the surgery in the time it takes to do a single home visit. For this reason, we ask our patients to come to the surgery where required, and we also offer video and telephone consultations where appropriate. Find our more about home visits.

How you can help us

How you can help us

Please be on time for your appointment, this helps us to run on schedule and to give you the maximum amount of time available. Importantly, please let us know as soon as possible if you no longer require your appointment via the Dr. iQ app, text reply to your appointment reminder or by calling us. We can then offer the appointment to someone else. Please see our policy regarding missed appointments.


I want to help myself

Select from the following categories to find information about self-care, local services to which you can self-refer and other health information and action plans.

Swiftqueue – Swiftqueue is now live

Ø From the 24/08/2023 patients will be able to book blood tests online using swiftqueue. A short video explain the service is available here https://youtu.be/p7OMNP2fJaA

Ø Swiftqueue allows patients to see live appointment availability and make a booking at a convenient time and location of their choice. This will improve patient flow, minimise wait times and reduce overcrowding. Patients are also able to cancel and reschedule appointments online.

Ø To register follow the link or scan the QR code below or at the bottom of your blood test form. For more information about creating an account, booking or cancelling and appointment please view the Swiftqueue patient user guide. More information available here https://www.synnovis.co.uk/swiftqueue

Self care services

Self Care Services

MSK Self Help App – getUbetter

MSK Self Help App – getUbetter The Southwark MSK app (powered by getUBetter) is provided free of charge by Southwark ICS for patients registered at GP practices in Southwark. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you recover from a range of new or recurrent musculoskeletal conditions:

  • Lower back pain
  • Back and leg pain
  • Neck Pain
  • Shoulder Pain
  • Ankle Pain
  • Knee Pain
  • Soft Tissue Lower Limb Pain
  • Hip Pain

When signing up please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started. You can download the getUBetter App to their Smartphone for easiest access or use the Webapp. If you develop another condition, you can select their new condition from within the app and it will be added to your account. The app will also connect you to the local treatment available, healthcare providers or support services, if needed, such as Physiotherapy.

Links to download the app:

MSK Self Help App – getUbetter

MSK Self Help App – getUbetter The Southwark MSK app (powered by getUBetter) is provided free of charge by Southwark ICS for patients registered at GP practices in Southwark. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you recover from a range of new or recurrent musculoskeletal conditions:

  • Lower back pain
  • Back and leg pain
  • Neck Pain
  • Shoulder Pain
  • Ankle Pain
  • Knee Pain
  • Soft Tissue Lower Limb Pain
  • Hip Pain

When signing up please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started. You can download the getUBetter App to their Smartphone for easiest access or use the Webapp. If you develop another condition, you can select their new condition from within the app and it will be added to your account. The app will also connect you to the local treatment available, healthcare providers or support services, if needed, such as Physiotherapy.

Links to download the app:

Self care facts sheet

Self Care Fact Sheets

NHS symptoms checker

NHS Symptom Checker

NHS Live Well

NHS Live Well

NHS Pharmacy Finder

NHS Local Services Finder

Online services

Online Services

With Dr. iQ, you can:

Appointments

Register
with us

Appointments

Conduct online consultations

Appointments

Update my details

Appointments

Order medications

Appointments

View medical records

Appointments

Book appointments

How to register with and use Dr. iQ

See our helpful videos guides on how to register with and use the Dr. iQ app

How to Register

Dr. iQ App Features

Download the Dr. iQ app NOW

Appointments Appointments